1) Check this link to my ‘intelligent’ cybertwin which I also mentioned in the Powerpoint. You may like to create your own cybertwin as well. The more you ‘train’ your twin, the better the responses will be. While it is just a fun exercise, Think of the opportunities. Imagine if we had a cybertwin that could answer your questions about the course. Or perhaps a shopping assistant?
I think this would be a great idea for some things and not so much for others, for coursework if you trained it well enough it could become a great time saver for answering frequently asked questions. In some instances though we are long way from using these types of programs as there is still a need for human interaction. E.G asking medical advice.
If you would like to make a 'cybertwin' you can do it HERE
2) Write a one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.
The Turing Test is used to test a machines abilities against the abilities of a actual human. The test is separates a person a computer and a judge and checks how close the computers answer is to the humans. it does not check if the answer is correct or not.
The Chinese room argues that the Turing test does not correctly determine is a computer can be as smart as a human, Searle argues that software can easily manipulate symbols and they do not understand or think like a human. (Wiki, 2013)
Virtual agents can most defiantly deliver high quality customer service over the web. Successful Web customer service needs to meet all the elements of face to face customer service. Eg. Professional polite and well mannered. Recently i bought a new coat, the designer had none left in my size, so i emailed some of the stockists and found a shop in Adelaide that replied promtly to my email and were more than willing to help, this supports the arguement that virtual agents can provide high quality customer service over the Web.
